Our policy is that it must be returned in 30 days to the exact location from which it came subject to the below caveats. We are a global group of companies so shipping can come from anywhere from Hong Kong to US to London to Canada. It is of no use for one warehouse to receive one product that it does not stock. We provide tracking numbers for each product so you will be able to determine where the product came from.
The Company strictly relies on the principle of caveat emptor. This means "buyer beware" so it is your responsibility to determine if the price and product are suitable for you.
You will have to provide us with particulars and evidence of the issues with the product along with evidence and tracking numbers of how you are going to return it, by when and by the same courier that it was sent to you. It must be returned in the exact same condition. If not, then there will be no refund.
If there is any form of threat levied against any of our staff, we will no longer engage with you and report the matter to the relevant authorities. This acts as a sufficient and independent reason to exclude you from any refunds process.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We also do not accept returns of products simply because you thought you were to receive one product. Please check and double check your orders before purchasing. If the product does not have the exact trademark as the one you are seeking, then it is NOT the same product. There are many products in the market that vary by design and name. There are times when certain names may take on a colloquial name but we are not referring to the exact brand unless you see ®, ™, and ®. If it does not have the brand name with those exact replicas, then you cannot take it is as such.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, , therapeutic beds, perfumes, skin care, shampoos, conditioners, skin care products, and vinyl records that have been opened.
Any item not in its original condition, is damaged or missing parts for any reasons will not receive any refund. Any item that is returned more than 30 days after delivery is exempt.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To return your product, you should mail your product to: see above.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
BY PURCHASING A PRODUCT ON OUR SITE, YOU ARE ENTERING INTO A BINDING CONTRACT OF WHICH WE MAY SUE IN THE JURISDICTION OF OUR CHOOSING AND BY MEANS THAT WE SEE FIT INCLUDING DOMESTIC OR INTERNATIONAL ARBITRATION.
CONTRA PROFERENTUM DOES NOT APPLY TO ANY ASPECT OF ANY CONTRACT.