BuyBeautyProducts.com (BBP™) RETURN AND EXCHANGE POLICY
Returns or exchanges may be accepted only for unopened products. Please note all liquid, cream or gel based products are final sale due to hygienic and other potential reasons.
If you volitionally decide that you no longer want a product or want to exchange it for another product, please contact customer support but please remember to have your invoice number accessible and a representative will return your inquiry.
When you return the products please note the following:
- products should be in the original and unopened condition;
- the package should not be damaged or this will void our return policy;
- you have 30 days from the date on your invoice to return an item;
- you must return all products and accessories at your own expense;
- shipping charges are non-refundable;
- for an order with discounted or free shipping, the actual shipping cost of $14.95 for Canada Post Expedited shipping and $19.95 for Xpresspost shipping, will be deducted from the full order amount; and/or
- For USA/International customers: please declare the package as “Return Product” with a value less than $10; otherwise there will be an extra Canadian tax/duty.
Please use registered mail or a trackable shipping method, and prepay the shipping cost to ship back the package. We will process your return/exchange within two business days after receiving your return. We will issue credit to your original credit card or PayPal account (credit card or PayPal order) or send you a check (order with check or money order) if there is a balance. If your account is not credited within a reasonable time, please contact our customer service department.
In the case of shipping damages, please contact the carrier or our customer service department within 48 hours of the receipt of your order.
Undeliverable, Unclaimed or Refused Packages
If your package is undeliverable due to incorrect address, unclaimed or refused, it will be returned or abandoned. It is the customer's responsibility for the charges that may occur, including the original shipping and return shipping cost, and/or tax and/or other charges.
There will be a 20-30% restocking fee applied to any returned product.
All products sold from BBP™ are genuine and authenticated.
BBP™ is SOLELY a distribution company and does not represent or warranty the fitness or viability of the products sold herein. It is not a manufacturer of any of the products but does uses its judgment to select the highest quality products for the website. If any unforeseeable issue should arise with any product, we shall endeavor to assist you with contact particulars of each manufacturer. If we can be of further assistance with respect to any issue arising out of the quality of a product, then it shall provide it on a best efforts basis.
All WARRANTIES DO NOT EXTEND TO CLAIMS RELATED TO BBP™ OR ANY THAT MAY ARISE FROM USE OR MISUSE OF THE PRODUCTS OR CASUALTY LOSS OR DAMAGE, OR USE OF THE PRODUCTS FOR PURPOSES OTHER THAN THOSE FOR WHICH THEY WERE DESIGNED. BBP™ GRANTS NO WARRANTIES FOR THE PRODUCTS, COMPONENTS, AND/OR SERVICES EXPRESS OR IMPLIED from the manufacturer, AND BBP™ SPECIFICALLY DISCLAIMS for any limitation period in fact or at law for ANY IMPLIED WARRANTY OF QUALITY, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE.
BBP™ DOES NOT WARRANT THAT THE PRODUCTS OR SERVICES WILL BE UNINTERRUPTED OR ERROR FREE; NOR DOES IT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE PRODUCT/S SERVICES. The warranties may vary with each manufacturer and the principle of caveat emptor (buyer beware) applies to each purchase.
We only provide warranty service to the customers who buy directly from our company. While under a valid warranty period, please prepay the shipping charge and return the defective product to us with the original invoice and a brief note explaining the problem. It will be repaired or exchanged for one of same or similar model, free of charge. Please contact customer service for a return depot address near you.
Please use registered mail, or a trackable shipping method, and prepay the shipping cost to ship back the item. For USA/International customers: please declare the package as Return for Warranty with a value at $10; otherwise there will be extra Canadian tax/duty.
Please note that our warranty policy of replacing or exchanging a unit, free of charge, only applies to products that are defective. Our technical support team carefully tests all products that are returned to us for warranty service. In the event that a product appears to be functioning properly and shows no sign of any technical defects, we will contact customers by phone or email for more information on the issues experienced. If no defect can be found and the unit is working properly, it will be re-shipped to you at your expense.
We strongly recommend that customers read through the product's instruction manual and be sure to test the product several times, using different electrical outlets, before returning it to us. Please feel free to contact us for technical assistance if you have any question about the product.
Some products have warranties that are exclusively provided by the manufacturers. Description "Manufacturer’s Warranty" is indicated on the particular product page and it is your option and responsibility to read this information.
Terms and Conditions
The laws of privacy are governed by the company that owns BBP™ is governed herein. If any legal matter arises with respect to your involvement with BBP™, directly or indirectly, then you have attorned to the jurisdiction of the company or the option of the company that owns the BBP™. Further particulars may be provided upon request.
By accessing this site, you acknowledge the notices and agree to the terms and conditions set out below. BBP™ reserves the right to modify these terms, without notice, at its sole discretion at any time.
Restrictions on use of material
All logos, brands, trademarks, products, companies, cited herein, which are not the property of BBP™, are the property of their respective owners. BBP™ has received permission to use, display, market and promote these brands. The use or reproduction of any information, logos, products, images, without consent is strictly prohibited.
LICENSE, SITE ACCESS AND TRADEMARKS
BUY BEAUTY PRODUCTS™ grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of BUY BEAUTY PRODUCTS™. BUY BEAUTY PRODUCTS™ has entered into confidential contacts with Spanish Banks™, Western Red Cedar™, Ungovernable™, and Reveal™ (collectively, the “Exclusive Trademarked Companies”) that allow BUY BEAUTY PRODUCTS™ to sell those products on its website. However, those valid trademarks belong to those companies that have those authentic and valid trademarks for multiple years as they have sold through the professional market. These products have been sold in the professional market for all over five years with those valid and subsisting trademarks. This presentation of those materials is formal notice of said trademarks on a global basis. The germane legislation and common law accorded priority to trade-marks based upon first use, not first registration, all in the context of a registration system that grants national monopolies regardless of the geographic scope of the registrant’s operations. BUY BEAUTY PRODUCTS™, Spanish Banks™, Western Red Cedar™, Ungovernable™, or Reveal™ have protectable worldwide reputations as the phrase has been jurisprudentially interpreted. You may not use any BUY BEAUTY PRODUCTS™, Spanish Banks™, Western Red Cedar™, Ungovernable™, or Reveal™ logos or other proprietary graphic or trademarks as part of any link without express written permission of those companies. Any attempt to use those trademarks without the express written consent of those companies may result in legal action but not limited to damages, special costs and injunctive relief against you or your company. This is a further reminder and amplification of the below policy that is hyperlinked for your ease of reference. Thank you for your anticipated cooperation as your right to buy these high end professional products on an exclusive basis from Buy Beauty Products™ is a privilege that we are proud to extend to you. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of BUY BEAUTY PRODUCTS™. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of BUY BEAUTY PRODUCTS™ and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing BUY BEAUTY PRODUCTS™’s name or trademarks without the express written consent of BUY BEAUTY PRODUCTS™. Any unauthorized use terminates the permission or license granted by BUY BEAUTY PRODUCTS™. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of BUY BEAUTY PRODUCTS™ so long as the link does not portray BUY BEAUTY PRODUCTS™, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter.
General Disclaimer and Limitation of Liability
All products/services sold by BBP™, and all content, material, information, or postings found on or accessed through BBP™are on an “as is” basis. BBP™ makes no representations, warranties and conditions, express and implied, including, without limitation, any and all representations and warranties of title and non-infringement, and all implied warranties and conditions of merchantable quality, fitness for any particular purpose, suitability for any particular purpose, and any representations, warranties or conditions arising from any course of dealing or usage of trade, with respect to BBP™.
Neither BBP™ nor its affiliates and related companies, or any of their respective Directors, Employees, Agents, Suppliers, or other Representatives will be liable for damages, claims, expenses or other costs arising out of or in connection with the use of, or inability to use, the site or any information contained on it. This is a comprehensive limitation of liability that applies to all damages of any kind, including compensatory, direct or indirect, exemplary, punitive and consequential damages, loss of user photos, programs or data, income or profit, loss or damage to property and claims of third parties.
You agree that your exclusive and sole remedy is to stop using the site.
Disclaimer on Product Information
BBP™ does not warrant or guarantee the accuracy, completeness, correctness or usefulness of any information posted or available through BBP™ regarding products. All information has been provided and approved by our supplier and product manufacturers. BBP™ is not responsible and shall not be liable to you or anyone else for any action or decision taken in reliance upon the information contained in the site.
Sales Tax and Currency
USA and international shipments are tax exempt.
Effective on April 1, 2013, orders shipped to Canadian locations are subject to the following GST / HST, and PST.
- British Columbia - GST 5% and PST 7%;
- Alberta, Manitoba, Prince Edward Island, Quebec, Saskatchewan, Yukon, Northwest Territories, Nunavut - GST 5%;
- New Brunswick, Newfoundland and Labrador, Ontario - HST 13%; and
- Nova Scotia - HST 15%.
During checkout, Canadian customers should choose their province from the Province/State drop-down menu, as shown below, to ensure that the tax is calculated correctly. If the province is not correctly selected, we will manually adjust the order so the correct amount of tax is charged.
All orders and transactions must be made by the registered Credit Card, PayPal, BBP™ and account holder. BBP™ reserves the right to cancel any order or personal account if we believe fraudulent activities are taking place.
Free Standard Shipping on orders over CAD $50 (excluding taxes) in Canada, CAD $150 to USA. For Canada & US shipments only, one shipping address per order.
Shipping Charges within Canada & USA
Canada Post Expedited Parcel
1 - 7 days
FREE for orders over $50
Canada Post Xpresspost
1 - 3 days
UPS Ground / USPS
3 - 8 days
FREE for orders over $150
UPS Express Saver
The shipping charges displayed above are discounted rates for orders weighing less than 2 LB or 1.0 KG; an order with heavier, oversized items and/or going to a rural/remote area may incur additional shipping surcharge. You will be notified by email or phone if additional fees need to be charged to your account to cover shipping surcharges.
Orders delivered by Canada Post or USPS (Expedited Parcel or Xpresspost) can only be left in what is deemed to be a secure location. If no one is available to accept the package, and if a secure drop-off location is not available, then a card will be left informing you that the package is waiting to be picked up at the nearest post office.
All our shipments are insured and trackable. Once your order is shipped, usually within 24 hours from the order is placed, we will email you the shipping information including a tracking number. You can also find your order status by contacting customer support. You can track your package on carrier's BBP™ to find out when you can expect it.
Standard shipping, Expedited Parcel by Canada Post in Canada, and USPS or UPS Ground to USA, generally delivers in 1-7 (3-8 to US) business days. For the remote/rural areas, it takes extra days to deliver, and in some cases the shipping surcharge may apply.
UPS Express Saver is guaranteed to deliver on the next business day to most metropolitan areas. For some remote/rural areas, it may take an extra one or two days to deliver and a shipping surcharge may apply.
Most of orders are shipped from our warehouse in Vancouver, BC. When a delivery time range is indicated, for example, UPS Ground 1-6 days, the closer your area is to us, the faster your order will deliver. For example, UPS Ground delivers to major cities in BC in 1 day, to Alberta and Saskatchewan in 2 days, Manitoba in 3 days, Ontario and Quebec in 4 days, etc.
"Day" mentioned here means "business day" that excludes Saturday, Sunday, national and provincial holidays.
Shipping and Billing address
Please ensure that your shipping address is correct and complete. If your address is an apartment, condominium, or commercial building please include your apartment or suite number. If your order is delivered to a business address, please include the business name for easier delivery.
If is necessary to enter your building, please include it as well.
If your package is undeliverable due to incorrect address, your package will be returned or abandoned. It is customer's responsibility for the charges occur, including the shipping and return shipping cost, tax and/or other charges.
Please also make sure that your billing information is exactly the same as the information on file with your bank; otherwise, your order may be delayed or cancelled.
If you notice any errors with your order please contact our support department immediately.
For US Customers
Shipping charges shown above apply to Continental USA only. Extra charges apply for orders to Hawaii, Alaska, and Puerto Rico. Please provide a street address for delivery by UPS. If you only have a PO Box address, please select a shipping method by post office.
Currency - All prices listed are in Canadian dollars. Your credit card or PayPal statement however will show our charge (billed as buybeautyproducts.com) in your currency, USD. The dollar amount in your invoice will be converted to USD on the day that you make your payment. To convert from and to Canadian dollars at the latest exchange rate, you can use Bank of Canada's Currency Converter. This currency conversion tool gives you an estimate NOT a guaranteed rate.
Sales Tax - No Canadian Sales Tax will be collected on US orders.
Credit Card Verification - Please be sure to provide all of your correct billing information on the order form, including the exact name on the credit card, your exact billing address and your phone number. This information should be the same as the information that appears on your monthly credit card statement and bank record. If our online system cannot verify the transaction, we will need to request further information from you. All information provided to us is confidential.
Privacy and Security
BBP™ takes every reasonable measure available to protect the security, privacy and integrity of our client’s personal information. Due to the inherent nature of the internet, BBP™ cannot guarantee that this information will not be accessed or used improperly by third parties.
Security of Personal Information
Personal information collected by BBP™ might include: Name, Email Address, Mailing Address, Phone Number, Birth Date and Financial Information.
This information is collected for the following reasons:
- ordering, returning, purchasing, exchanging, shipping, or requesting information on services of products;
- registering for email updates/promotions/sweepstakes;
- providing us with complaints/comments/suggestions;
- when shipping products, the individual’s information will be provided to the shipping companies. BBP™ only uses reputable shipping companies; and
- these companies require your information in order to ship you order and will not provide your information with additional parties.
Disclosure of Personal Information
Unless given consent by the individual or as required by law, BBP™ does not use or disclose personal information for purposes other than those stated above.
BBP™ retains personal information only as long as necessary for the fulfillment of those purposes. Due to the nature of our products and services, BBP™ will retain certain information regarding individuals’ skin types, allergies, purchase history and concerns. This information will be required in order to avoid/prevent reactions to our products and simply repeat transactions.
BBP™ uses Shopify™ which is a Canadian company so the common denominator currency is set by it and not BBP™. They offer secured services as well as numerous online fraud preventing tools in order to protect the information of all clients.
Sale of Business
BBP™ is part of a rapidly expanding beauty and retail company. We have no intention in selling our business. However, in the case that a sale does occur, BBP™ reserves the right to transfer all personal information to the 3rd party acquirer.
Unless you have indicated that you do not wish to receive e-mail, if you have provided us with your e-mail address and provided us with your consent, from time to time BBP™ may send you an e-mail with information and/or special offers that we believe would be of interest to you. If you do not wish to receive e-mails, you can notify BBP™ at any time. Each email will contain a method to unsubscribe should you so wish.
Third Party Links
Questions or Concerns regarding Privacy and Security
Please contact customer service and we would amenable to assist you.
What we collect
We may collect the following information:
- contact information including email address;
- demographic information such as postcode, preferences and interests; an
- other information relevant to customer surveys and/or offers.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- internal record keeping;
- we may use the information to improve our products and services;
- we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided; or
- from time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize theBBP™ according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our BBP™ in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.Overall, cookies help us provide you with a better BBP™, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the BBP™.
Links to Other Web-Sites
BBP™ may contain links to websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over BBP™. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to BBP™ in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on BBP™, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes; and
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.If you believe that any information we have gathered is incorrect or incomplete, please email customer service.